The Library folder for the current signed in person (i.e.In the macOS finder hold down the Option key on the keyboard and click the Go menu.Sign out of Office (see steps documented in Method 1 above).Make sure your Mac is connected to the Internet.Method 2: Clear Microsoft application cache files Verify that the error message is no longer present, and you are now able to edit documents.Open an existing document, or create a new one.At the Enter password prompt enter your UA password, and click Sign in.Enter your UA Email address, and click Next.In the Home dialog window click Sign in.Quit all Microsoft Office applications.At the Are you sure you want to sign out of this account: click Sign out.From the menu bar click the application name (e.g.Open a Microsoft Office application (e.g.Method 1: Signout and Signin to your Office 365 UA account If you do not have the desktop Office license, submit a support request using the appropriate Office 365 UA form. If you have been assigned a license that includes the desktop version of Office, follow the steps below to see if the issue can be fixed. Under the Licenses section, make sure The latest desktop version of Office is listed.Method 4: Uninstall and Re-install Officeīefore trying any of the methods below, first verify your account has been assigned an Microsoft 365 apps for Enterprise license.Method 3: Clear Microsoft application passwords from macOS Keychain.Method 2: Clear Microsoft application cache files.
Please note the directions below are for individuals that have downloaded Office from Office 365, and are not intended for the volume-licensed edition. Mac desktop and laptop systems owned by the University of Alaska may have a volume-license edition of Microsoft Office, and not Microsoft 365 apps for Enterprise installed.
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